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Privacy Policy, Terms & Conditions

CAPTAIN TOM MERCHANDISE SHOP 

THE CONTRACT

The following are a set of terms and conditions that relate to our online shopping facility. They form a legally binding contract between us, Captain Tom Ventures Ltd, and you The Customer.  It is very important that you have read through and fully agree with all of the conditions before placing your order.

PRIVACY

Our sole interest in this site is to supply customers with the product they require, we therefore do not disclose any information supplied to us by you to any third parties.  All information is collected for the purpose of Invoicing and Delivery. By making a purchase you agree with the storage and handling of your data by this website and we will communicate with you generally via email regarding your order. We also give you the option to join our mailing list when you check out, if you choose to do this, you can always unsubscribe at any time in the future by clicking the unsubscribe link at the bottom of any of our marketing emails.

PRICES / PRODUCTS

The prices given on this site are valid only for online sales and reflect the low administration costs of such transactions. Prices are subject to change at any time without prior notice. You will be invoiced using the prices given at the time of your order and will be advised if any additional costs are necessary to complete your order. While every effort is made to ensure you receive the exact product as shown on our site, we do reserve the right to supply you with a different product of the similar specification and quality if necessary.

PAYMENT

Credit/Debit Cards: Goods will be despatched only when authorisation has been given for full payment by your card issuer.

In the event of any payment failure, you will be notified via e-mail and asked to provide an alternative method of payment before any goods are despatched.

ORDERS / DELIVERY TIMES

Our objective is to operate a three/five working day despatch service.

SECURITY

Payments are powered by Paypal which means that they are not taken on this website, but instead on Paypal’s secure site.  You can view the details of their Secure Certificate by double clicking on the padlock icon in the browser window once you proceed to checkout.

CUSTOMER SUPPORT

If we can be of any assistance either before, during or after you have completed the ordering process please don’t hesitate to contact us either by e-mail!

Email customerservice@captaintom.net

CUSTOMER PROMISE

If for any reason you are not satisfied with your Captain Tom merchandise, you can simply return it within 100 days with proof of purchase for an exchange or refund.

COLLECTING AND USING PERSONALLY IDENTIFIABLE INFORMATION.

You can visit our site without telling us who you are or revealing any personal information about yourself to us. It is only when you enter details to contact us or purchase products that you will be asked to provide us with personally identifiable information.

When you fill in these forms, you need to complete certain fields (some are required and some are optional). We use this information to fulfil your orders or provide a quotation and we do not sell this data to third parties. If your enquiry relates to the Captain Tom Foundation rather than this merchandise website, then we will pass your query on to the Captain Tom Foundation.

ANONYMOUS INFORMATION.

We collect anonymous information when people use our site, even if they have not entered their personal details.

We will not share any anonymous information about your use of our site with third parties if we know that this information will be linked with your personally identifiable information obtained from another source, unless you have given us permission to do this.

COOKIES.

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not damage your computer. Cookies make web surfing easier for you by saving your preferences while you are on our site.  We use google analytics cookies to help us understand how visitors use our site, this is anonymous.

You can decide if you want to accept cookies by changing the settings on your computer. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent.

SECURITY.

We operate secure data networks protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control.

Only certain employees have access to the information you provide us. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences.

EMAILING LIST.

If you choose to join our emailing list, you can unsubscribe from it at any time simply by clicking the unsubscribe link at the bottom of any of our newsletter emails.

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